החלפות והחזרות

What is the Refunds policy?

If for some reason you are not happy with your purchase, please contact us within 14 days of receipt. You can return your item to us, via REGULAR registered mail only, within that time frame, when the item is in its original condition.

Please send it by registered mail in its original packaging if you can, or similar (just make sure that the ring is protected).

Please write on the parcel: ITEM FOR REPAIR.

We will issue a refund (minus the shipping costs) only after receiving the item. Shipping fees and custom orders are nonrefundable.

If the item has arrived damaged, PLEASE first take a picture of the item, and then contact us via mail, and we will work things out to your satisfaction.

Exchanges are also acceptable, but please contact us beforehand.

Returns shipping address:

PLEASE contact us in advance and send back by REGULAR REGISTERED MAIL ONLY.

Important reminder: please write on the parcel: “ITEM FOR REPAIR”

Ship to:

ILAN AMIR
KIBBUTZ METZER
D.N. HEFFER
3882000
ISRAEL

(“Kibbutz Metzer” should be the city, “D.N. Heffer” should be the street. Our telephone number for the shipping, if you need it: 972-50-6710999)